Help & support

We aim to reply within one business day.

Contact

Email hello@captifi.io with your workspace name and a description of the issue. If a specific draft is misbehaving, paste the draft URL so we can look at the trace.

Common questions

A draft failed to publish to Instagram. What now?

Open the draft and click Retry. If it keeps failing, check the Instagram tab on the location and reconnect. Most failures are an expired access token.

The post doesn't sound like my venue.

Open your location's Brand & logo tab and tighten the voice and tone notes, add banned words, and set your colours and logo. Every draft is checked against these rules; if something still slips through, edit the caption in the draft editor or hit Regenerate caption.

My Instagram won't connect.

The account must be an Instagram Business or Creator account linked to a Facebook Page you manage. Start from the location's Instagram tab; if you manage several venues you'll be asked which account belongs to this one.

Can I export my data?

Yes, instantly. Open Settings and use Data export (GDPR) to download a zip of your drafts, brand voice, templates, and settings.

How do I delete my workspace?

From Settings, request deletion under the GDPR section. There is a 14 day grace period during which you can cancel; after that the deletion is irreversible.